Can I purchase a gift card online?
Of course you can, you lucky ducky! Gift cards are available in any amount, can be used at all of our locations, and never expire.

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Do I need to make an appointment to climb? 
No, we are open to the public during all business hours. Come on in!

Do you give tours?
Yes, we do. Appointments are not necessary; please come in any time during business hours and ask any of our staff to give you a tour.

How do I become a member?
If you would like to join, please come visit us in person at any Touchstone gym or visit our +Membership page for more information.

I am a paying member, how do I use my Member Passes for friends and family?
Members have three types of passes at their disposal every month. As a reminder, they do not roll over so use them up!

  • The Intro Pass — this pass can be used once a month, on any day, and for first-time visitors only.
  • The 1st Friday Pass — this pass can be used for anyone, newbie or oldbie.
  • The Member Pass — this is a special discounted day pass for you to use on your friends and family members, anytime. It’s $10 off the regular-priced day pass.

Do you have an age minimum?
We do not have an age minimum, but safety is our priority. If you are coming in with a child under the age of 14, they must be supervised at all times.

Is there a weight limit to climb?
No, climbing is for all shapes and sizes!

My kids want to climb. What are my options?
Here are a few of the best ways to bring kids to the gym:

  • Arrange a private lesson for your child. Private lessons are one hour long, instructional, and fun!
  • We also offer a variety of kids programs—from birthday parties to kids camps. Find out what’s available at your local Touchstone gym by visiting the +YOUTH tab on any gym’s homepage.

How do I cancel or freeze my membership? 
Easy peasy—you can either do that online by going to My Account or by letting us know in person at any Touchstone gym. Remember, all changes MUST be made before the first of the month. If you send in your request on or after the first, it will be processed for the next month.

Why are you guys so awesome?
Cause we know how to dance like this.