Ready to get started?

A. Possibly. We partner with Truemed, which helps determine if your membership may qualify as a medical expense under IRS guidelines.

A. If you're already a Touchstone Member, you don't need to sign up for a new membership to use Truemed. Your process is the same as outlined above—you just start on the second step, taking the brief Telehealth survey on Truemed's site. You can do that here. Then follow steps 3 & 4.

A. Truemed connects you with a licensed provider who can evaluate whether climbing and fitness support a medical need (like injury prevention, mental health, or chronic conditions). If approved, they provide documentation you can use to submit for HSA/FSA reimbursement.

Not necessarily. If you already have an HSA or FSA through your insurer or employer, you can check with them directly to see what they require for reimbursement. Many providers have their own rules and documentation standards.

A. We recommend asking:

• Does my plan cover gym or fitness memberships?
• What documentation is required for reimbursement?
• Is a Letter of Medical Necessity (LMN) needed?
• Can I submit reimbursement myself, or do you require a specific partner?

A. In most cases, no. Memberships are typically reimbursed after purchase rather than paid for directly. You would pay Touchstone as usual and then submit for reimbursement through your provider. Be sure to request automated billing receipts.

A. 1. Go to your My Account portal on Redpoint HQ. 2. Either click "Order History", on the left side (desktop) or hamburger menu (phone/tablet), or just scroll to the bottom and click "View All Order History". 3. Scroll until you see the invoice/receipt you want. 4. Click "View Invoice". 5. Click the printer icon on the top right. 6. Save the file as a PDF. All done!

A. No. Approval depends on your individual HSA/FSA plan and whether you meet its requirements. We’re not able to guarantee eligibility or reimbursement.

A. HSA/FSA eligibility is regulated and varies by provider, so we rely on third parties like Truemed or your insurer to determine what qualifies.

A. You can learn more or begin the process here.

A. Please contact Truemed at support@truemed.com. They can help you troubleshoot the issue. HSA/FSA plan administrators often have detailed requirements, so it may be as simple as re-issuing your Letter of Medical Necessity using the administrator’s form. If they are unable to reverse the rejection, they will refund your Truemed fee.