Can I purchase a gift card online?
Of course you can, you lucky ducky! Gift cards are available in any amount, can be used at all of our locations, and never expire.

Purchase Now

Do I need to make an appointment to climb? 
No, we are open to the public during all business hours. Come on in!

Do you give tours?
Yes, we do. Appointments are not necessary; please come in any time during business hours and ask any of our staff to give you a tour.

Do you have bike parking?
We have a large area outside our gym designated for bike parking. Be sure to lock your bike no matter where you park it.

How do I become a member?
If you would like to join, please come visit us in person at any Touchstone gym. We do not sell memberships online.

Do you allow non-working dogs in your gym?
As much as we LOVE dogs, your dog is not welcome unless it’s a service dog.

I am a paying member, how do I use my Member Passes for friends and family?
Members have three types of passes at their disposal every month. As a reminder, they do not roll over so use them up!

  • The Intro Pass – this pass can be used once a month, on any day, and for first-time visitors only.
  • The 1st Friday Pass – this pass can be used for anyone, newbie or oldbie.
  • The Member Pass – this is a special discounted day pass for you to use on your friends and family members, anytime. It’s $10 off the regular-priced day pass.

Do you have an age minimum?
We do not have an age minimum, but safety is our priority. If you are coming in with a child under the age of 14, they must be supervised at all times.

Is there a weight limit to climb?
No, climbing is for all shapes and sizes!

My kids want to climb. What are my options?
Here are a few of the best ways to bring kids to the gym:

  • Arrange a private lesson for your child. Private lessons are one hour long, instructional, and fun!
  • We also offer a variety of kids programs, from birthday parties to kids camps. Find out what’s available at your local Touchstone gym by visiting the KIDS+ tab on any gym’s homepage.

How do I cancel or freeze my membership? 
Easy peasy—you can either do that online by going to My Account or by letting us know in person at any Touchstone gym. Remember, all changes MUST be made before the first of the month. If you send in your request on or after the first, it will be processed for the next month.

Why are you guys so awesome?
Cause we know how to dance like this.

I am not a member. Do I need to make an appointment to climb or are you open to the public? 
Yes, we are open to the public. You can drop by anytime we are open.

Do you give tours or can I come look around on my own?
Yes. Some gyms offer staff-guided tours and others offer self-guided tours. An appointment is not necessary, you may come in anytime during business hours. Before you arrive please fill out a waiver to expedite your check-in process. See you soon!

Do you have auto belays?
We do not have auto belays. However, if you don’t have a partner we’re always happy to try and find you one. Just ask the desk staff to make an announcement for you over the PA, and you’ll be climbing with a new friend in no time.

Do you have free trial passes?
We do not have free trial passes, but we do offer Day Passes. We also offer a special Ten Pass, which will waive your initiation fee if you decide to become a member.

I am a paying member, how do I use my Member Passes for friends and family?
Members have three types of passes at their disposal every month. As a reminder, they do not roll over so use them up!

  • The Intro Pass: This free pass can be used for one first-time visitor, once a month, on any day.
  • The 1st Friday Pass: This free pass can be used for one visitor, new or returning.
  • The Member Pass: This special discounted day pass is for you to use on your friends and family. It’s $10 off the regular-priced day pass. It can be used anytime and its unlimited.

How do I become a member?
You can purchase a membership online by going to the menu item +Membership and then clicking on Join the Gym.

Do you have an age minimum?
We do not have an age minimum, but safety is our priority. If you are coming in with a child under the age of 14, they must be supervised at all times.

Is there a weight limit to climb?
No, climbing is for all shapes and sizes!

My kids want to climb. What are my options?
Here are a few of the best ways to bring kids to the gym:

  • Check out our Climbing with Kids page located under the +YOUTH menu.
  • Contact the gym to arrange a private lesson for your child. Private lessons are one hour long, instructional, and fun!
  • We also offer a variety of youth programs. Find out what’s available at your local Touchstone gym by visiting the +YOUTH tab on any gym’s homepage.
  • Parents can get involved and become belay certified. Take our Intro to Climbing Class to learn how to secure a harness, tie a figure 8 follow through knot, and complete your safety checks. You’ll be able to belay your own kids and have the knowledge to come back in the future!
  • And lastly, take a look at our Kid’s Safety brochure!

How do I cancel or freeze my membership? 
Easy peasy — you can update your membership online by going to My Account. Remember, all changes MUST be made before the first of the month. If you send in your request on or after the first, it will be processed for the next month.

Why are you guys so awesome?
Cause we know how to dance like this.